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GeneaDesk 4
Help, diagnostics and project support
A simple guide to GeneaDesk, troubleshooting tips and an optional way to support further development.
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Optional support
Support GeneaDesk development
GeneaDesk is developed for free. If it saves you time or helps with FamilySearch materials, you can support further development.
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How to use GeneaDesk
Open scans in FamilySearch
Open the film and a single scan. You do not need to paste a link into GeneaDesk.
Choose the range
Blank “From” means the current scan. Blank “To” means the end of the film, as far as the current quota allows.
Click START
On the first download, allow multiple downloads in Chrome. If Chrome asks where to save every file, turn that option off in download settings.
What the messages mean
START is disabled
Open a single scan. If the range exceeds the current quota, GeneaDesk will show the maximum range available now.
The first file does not start
Check Chrome’s multiple-download prompt and click “Allow”. Also turn off the option asking where to save each file.
FamilySearch disabled downloading
If FamilySearch says downloading is disabled because of access or contractual restrictions, GeneaDesk will not start downloading that set.
Access unavailable / device revoked
The GeneaDesk account or device state changed. A revoked device must be restored by the administrator.
Offline
GeneaDesk can show Offline when the API is temporarily unreachable. This is not the same as an account block.
Prepare a useful report in 30 seconds
Include your GeneaDesk version, Chrome version, short reproduction steps and a screenshot. In GeneaDesk open Details → Diagnostic data and use Copy report.
Never send: passwords, OTP/TOTP codes, cookies, JWTs, API keys or private information from genealogy records.
Do not include passwords, login codes or personal data from genealogy records.
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